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Al Fakher Royal S Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Royal S line.
The Royal S has settled into a stable position in the range, which makes warranty and after sales the natural next question for distributors.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Why warranty and after sales matters on the Royal S
A clear dead on arrival policy removes friction for retail partners.
The most common mistake is optimising for the first order instead of the fourth, which is where Royal S economics actually settle.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Royal S |
| Brand | Al Fakher |
| Category | E-Liquids |
| Battery | 1000 mAh |
| Output range | 5-40 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Royal S.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Log sell through by account for the first eight weeks.
- Request batch photographs and a packing list prior to shipment.
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (150 units) | Tier 1 | 14-21 days |
| Pallet (1786 units) | Tier 2 | 21-30 days |
| Container (18889 units) | Tier 3 | 7-12 days |
Frequently asked questions
What warranty applies to Royal S?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
A short quarterly review of these points will keep the Royal S range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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