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Al Fakher Prime 2 Warranty and After Sales Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Prime 2 line.

Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Prime 2 is either created or lost.

Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.

Why warranty and after sales matters on the Prime 2

A clear dead on arrival policy removes friction for retail partners.

The most common mistake is optimising for the first order instead of the fourth, which is where Prime 2 economics actually settle.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Prime 2
Brand	Al Fakher
Category	E-Liquids
Battery	1100 mAh
Output range	10-25 W
Capacity	1.2 ml
Charging	USB-C fast charge
Coil options	0.4 / 0.6 ohm
Carton quantity	200 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.

Checklist

Retain one sealed sample carton from every batch for reference.
Agree in advance who pays for return freight on a defect claim.
Confirm the exact configuration in writing before the deposit is paid.
Record the arrival condition with photographs on the day of delivery.
Check carton quantities against the commercial invoice line by line.
Verify that artwork matches the approved compliance template.

Commercial terms

Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.

Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.

Volume tier	Indicative unit level	Lead time
Carton (52 units)	Tier 1	30-45 days
Pallet (1024 units)	Tier 2	30-45 days
Container (18239 units)	Tier 3	14-21 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Prime 2?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

A short quarterly review of these points will keep the Prime 2 range healthy without consuming the week.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

Tel: +86 13711127975WhatsApp: +86 13711127975WeChat: +86 13711127975